Critical Incident Technique

Critical Incident Technique
Flanagan, J. (1954). Psychological Bulletin: The critical Incident Technique. University of Pittsburgh. Retrieve August 2009, from http://caece.campusuniversidad.com.ar/mod/resource/view.php?id=2962

Flanagan (1954) illustrates the development of a technique of examining activity requirements known as the critical incident technique (CIT). Five steps are included in the procedure: setting up the general objective of the study of analysis, development and designing of criteria for the collection of the incidents, alternative for the collection of data, the analysis of such information and the interpretation and informational feedback of the statements of the prerequisites of the activity. Accordingly, CIT basically consists of a set of techniques for gathering data of human deeds in specified contexts. The results obtained would provide the foundations for the analysis and reflection of future human actions in similar situations.